Privacy Policy & Legal Information

1. Information We Collect

We collect personal information necessary to provide hotel accommodation and guest services.

Guest Personal Information

• Full name
• Email address
• Phone number
• Mailing address
• Government-issued ID details (when required at check-in)

Reservation & Stay Information

• Booking dates and duration of stay
• Room preferences
• Special requests (e.g., accessibility needs, dietary requirements)
• Payment and billing information (processed securely via third-party providers)
• Guest history and stay preferences

Technical Information

• IP address
• Browser and device information
• Website usage data
• Cookies and analytics data

2. How We Use Your Information

We use collected information to:

• Process and manage reservations
• Provide accommodation and guest services
• Process payments and invoices
• Communicate booking confirmations and updates
• Improve guest experience and service quality
• Ensure security and prevent fraud
• Comply with legal and regulatory obligations

3. Consent

By making a reservation or using our website, you consent to the collection and use of your information as described in this policy.

You may withdraw consent at any time, subject to legal and operational requirements.

4. Information Sharing

We do not sell guest data. We may share limited information with:

• Payment processors and financial institutions
• Booking platforms and reservation systems
• Service providers (housekeeping, IT systems, maintenance vendors)
• Legal or regulatory authorities when required by law

5. Data Security

We use reasonable safeguards including:

• Secure reservation systems
• Restricted staff access to guest data
• Encryption of sensitive information where applicable
• Monitoring of system activity

However, no system is fully secure.

6. Data Retention

We retain guest information only as long as necessary for:

• Reservation management
• Legal and tax compliance
• Guest service improvement

7. Your Rights

You have the right to:

• Access your personal information
• Request corrections
• Withdraw consent (subject to legal limits)
• File a complaint with the Office of the Privacy Commissioner of Canada

Contact: [Insert Email Address]

1. Acceptance of Terms

By using The Senator Hotel Timmins website or booking services, you agree to these Terms of Use and applicable laws of Ontario and Canada.

2. Booking Conditions

All reservations are subject to:

• Availability
• Confirmation by hotel management
• Applicable rates and policies at time of booking

We reserve the right to modify or cancel bookings under special circumstances.

3. Guest Responsibilities

Guests agree to:

• Provide accurate booking information
• Follow hotel rules and policies
• Respect property, staff, and other guests
• Comply with check-in and check-out requirements

4. Hotel Services

We strive to provide accurate descriptions of rooms and services but do not guarantee uninterrupted availability of all amenities.

5. Intellectual Property

All content including images, branding, and website materials are the property of The Senator Hotel Timmins and protected under Canadian law.

6. Limitation of Liability

To the fullest extent permitted by law, The Senator Hotel Timmins is not liable for:

• Losses or damages arising from stay or booking
• Service interruptions or third-party failures
• Personal belongings of guests

7. Changes to Terms

We may update these Terms at any time. Continued use of services constitutes acceptance of changes.

8. Governing Law

These Terms are governed by the laws of the Province of Ontario and applicable federal laws of Canada.

1. What Are Cookies

Cookies are small files stored on your device that help improve website functionality and booking experience.

2. Types of Cookies We Use

• Essential Cookies: Required for booking functionality
• Analytics Cookies: Help understand website usage
• Functional Cookies: Store guest preferences

3. Purpose of Cookies

We use cookies to:

• Enable online reservations
• Improve website performance
• Enhance user experience
• Analyze visitor behavior

4. Managing Cookies

You may disable cookies in your browser settings. Some features may not function properly.

1. General Information Only

All information on this website is for general informational purposes only and does not constitute legal or contractual guarantees.

2. No Guarantees

We do not guarantee:

• Room availability at all times
• Uninterrupted website access
• Accuracy of third-party booking platforms

3. Third-Party Services

We may use third-party booking engines or payment processors. We are not responsible for their policies or performance.

4. Use at Your Own Risk

Use of this website and services is at your own risk.

1. Commitment

The Senator Hotel Timmins is committed to ensuring an accessible and inclusive experience in accordance with the Accessibility for Ontarians with Disabilities Act (AODA).

2. Accessibility Features

We aim to:

• Ensure accessible navigation and booking experience
• Support assistive technologies
• Provide clear and readable content
• Follow WCAG accessibility standards

3. Continuous Improvement

We are continuously improving accessibility across our digital and physical services.

4. Feedback

If you experience accessibility barriers, please contact us:

Email: [Insert Email Address]

We will respond promptly and work to resolve issues.